Privacy Policy

Highland Medical Billing, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose personal information collected through our website.

1. What Type of Information Do We Collect?

We collect the following types of personal information from visitors who fill out forms or contact us through the website:

Name
Email address
Phone number
Company or practice name
Job title or position
Any other information you voluntarily provide in the message or form fields

We do not collect protected health information (PHI) through our website.

2. How Do We Collect Information?

We collect personal information in the following ways:

When you fill out a contact form or payment form on our site
When you communicate with us via email or phone
When you interact with our website (e.g., submitting feedback or requesting a consultation)

We may also use cookies or similar technologies to collect technical data (see section 5).

3. How Do We Store, Use, Share, and Disclose Your Information?

Your personal information is stored securely in our internal systems and protected from unauthorized access. We use this information to:

Respond to your inquiries
Process payments or billing requests
Provide services or support
Communicate with you about services you’ve requested

We do not sell or rent your personal information. We may share your data with trusted service providers (e.g., payment processors, CRM systems, or website hosting platforms) solely to help us deliver our services. These partners are bound by confidentiality and data protection agreements.

We may also disclose your information if required by law or to protect our legal rights.

4. How Do We Communicate With Site Visitors?

We may contact you via email or phone in response to your inquiry or service request. With your permission, we may occasionally send important updates or service-related announcements.

You may opt out of non-essential communications at any time by emailing us at pcarr@highlandmb.com.

5. Use of Cookies and Tracking Tools

Our website may use cookies or similar technologies (such as Google Analytics) to:

Understand how users interact with our site
Improve website performance
Monitor traffic patterns
Store session preferences

You can manage or disable cookies through your browser settings. Note that some website features may not function properly without cookies.

6. How Can You Withdraw Your Consent?

If you no longer want us to process your data or you wish to access, correct, or delete any personal information we have about you, contact us at:

Email: pcarr@highlandmb.com

Phone: 330-301-2712
Mailing Address: 3411 Highland Avenue, Ashtabula, OH 44004

7. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

8. Questions and Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Highland Medical Billing, LLC